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Due to unusually high volume, our response times are delayed. Rest assured that our care team is working hard to respond to everyone asap. Thank you for your patience. Please refrain from submitting multiple tickets as doing so could further delay your response.
 
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If you fill out the form for Groupon, we aim to ship your product within one business day. Kindly check your spam folder as well.

Our working hours are as follows.
Monday to Saturday 09.00 – 20.00

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Important: The redemption code does not look like: VS-12-34-56-78.

You can find the correct redemption code right below the barcode as shown in the images below.
Click here to see how.

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